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Hey there ๐Ÿ‘‹

Before we jump into setup, our entire team wanted to take a minute to thank you for your early support of Lumina.  Weโ€™ve worked hard for the past 11 months and today the team is thrilled ๐Ÿ™Œ  and excited (and a little nervous ๐Ÿ˜…  ) that you are about to plug in your Lumina for the first time. 

The Lumina is unique. Itโ€™s both a hardware product, as well as a software product. The 4K camera is great on its own, but the AI software adds a layer of magic โœจ  So unlike most webcam products, your Lumina will improve with time. Our team has consistently pushed fixes and improvements every 2 weeks to make the app easier and easier to use.

What youโ€™re installing today is a beta version that is stable on the 60+ Windows and MacOS machines that we test on regularly.  Many many unique situations remain, so if you run into any issues at all, please emailย [support@getlumina.com](<mailto:support@getlumina.com>) we will respond within 24 hours.

From us to you -- welcome to Lumina.

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Hardware Setup

To setup your hardware, please follow the instructions inside the box to attach your webcam's base firmly to the camera's body.

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Software Download

<aside> โš ๏ธ Warning!

Both MacOS and Windows software are currently in Beta and expected to reach production stability by December 31st 2021.

During this time the Lumina Team will be releasing regular updates to address specific software issues, make sure to check your email for updates. We will use the below pages to release updates and record known issues.

If you run into any issues, please use the feedback button inside the application, or contact support@getlumina.com. This is especially important if you are updating to MacOS Monterey and Windows 11 which are new OS's with known issues.

Thank you!

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Account Activation

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